The UPS Store in 7301 Ranch Road 620 North #155

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  Wow... the older guy working behind the counter was so condescending and has the worst attitude I've ever come across. Came in to figure out where my package was because on my end it said still at shipment facility. His attitude was totally unreasonable. He said I was cocking an attitude with him (which I wasn't) and I simply asked him a question. I have a very nice demeanor and for him to talk down to me and humiliate me in front of everyone in line was ridiculous. He said "well what was your package?" I said "I'm returning a pair of shoes" and he scoffed at me. The entire conversation was belittling and he used a very poor choice of words that left me in tears... He was very confrontational and felt like he was towering over me while raising his voice. I'm shocked.
  By Katlyn Butschek, September 24, 2017
• ★ ☆ ☆ ☆ ☆
  Beware of lost packages! This UPS store lost my package 2 months ago and has been forcing me to keep following up every week. They don't seem to run out of excuses to settle a claim, despite UPS okayed it several weeks ago. I'd never want to interact with these store owners again.
  By Aditya Pandya, June 10, 2017
• ★ ☆ ☆ ☆ ☆
  Went by this branch at 9:30 am-- the hours clearly state they open at 9 am, but they we're closed and no one was there. Seems like the management at this location needs evaluated if they can't get to work on time to open the store.
  By Nicole Parker, May 26, 2017
• ★ ☆ ☆ ☆ ☆
  The tall older Caucasian man who came to the counter was extremely rude, and appeared to hate the idea of having a customer. He offered no assistance whatsoever, and in fact lied to me, grossly over inflating the price of an envelope I needed to ship and telling me a completely made up and untrue price. He claimed there is only one type of service available for envelopes-next day air-and stated its $50 just so I would leave. Not only DID I leave, but my company, who was considering using these assclowns for shipping, will take our shipping dollars elsewhere if this is what ups calls 'customer service'. This idiot was too busy talking on the phone to care if there was a customer, and was a complete rude jerk, including lying to me about the price without even asking for shipping zip codes or looking at any type of reference. He just stated 'there is only one type of service from Texas and New Mexico, and it is always $50 or more'. When I said 'that sounds a little too expensive for ups ground. Are you sure?', he said 'well maybe you should go somewhere else'. Ups needs to do more than fire this rude person-they need to draw and quarter him.
  By Kate B, May 05, 2017
• ★ ★ ★ ★ ★
  I always have a good experience at this store. The service is great and I love their greeting card selection.
  By Julie Davis, October 09, 2016

Photo gallery of The UPS Store

About The UPS Store in Austin