Travis County Tax Office - Main in 5501 Airport Boulevard

Customer Reviews about Travis County Tax Office - Main:

• ★ ★ ☆ ☆ ☆
  Never been to this office or a tax office before. Maybe bad timing? But I had to wait 1+ hours to pick up my specialty license plates for one of my cars. Yes, to pick up and walk away. Maybe they should automate and mail "all" of these instead of Tax Office pick ups. It would cut down on the amount of people waiting for sure. Could deal with any additional cost digitally. Maybe in a few more years!
  By BrandonPunz, August 21, 2017
• ★ ★ ★ ★ ★
  I've got to say I'm pleasantly surprised. Although I've had next to no problems with this office over the years, today I thought I did. I had mailed in my vehicle renewal and it came back with an orange notice with the box checked that I needed a Vehicle Inspection because they couldn't verify it electronically. I know the "system" doesn't work well, but had enclosed my paper copy (I know this from the past). So I thought, maybe they didn't see it, I'm going to call (slightly annoyed). After a fairly long hold, I got a very nice woman on the phone, Daniela Hernandez. She tried to look my info up, but the system was down. Then we determined that the VIN number the shop put into my Inspection Report was off by a digit. She fixed it, took my credit card info (after warning me about the $3 "service" charge), and emailed me the receipt. The sticker is in the mail and the problem fixed. This nice, professional and helpful woman did a great job making an annoying little hassle go away. Thanks so much!
  By Glenn Roid, July 22, 2017
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  I went to go do a title transfer and registration. I asked the person at the front if I had everything I needed and they said I'd be fine with what I had. I waited about an hour and when I finally was called I was told that I didn't actually have what I needed and that I would need to come back. I came back another day and completed all necessary forms properly. Now I'm trying to sell my car and I realized the title never came in the mail. When I looked at the title application receipt, I realized that my zip code was typed incorrectly. Now I have to pay for a certified copy of the title and wait for it to come in the mail.
  By Chelsea Nisenbaum, February 08, 2017

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About Travis County Tax Office - Main in Austin