RBFCU - Credit Union in 10135 Lake Creek Parkway

Customer Reviews about RBFCU - Credit Union:

• ★ ☆ ☆ ☆ ☆
  I have been a customer for a few years now and switched over from a recommendation from my sister, who has been a long time customer. I have never had such a more rude experience in a drive thru, not even from a fast food chain, then now. I went to pull out money from the atm, and since it was not working, I used the drive-thru. The teller (older woman, shoulder length hair) was beyond rude. NO personality whatsoever. When I told her the machine was down, she argued it was just getting loaded. I told her in a very polite way, "no its down, the gentlemen told me". She then proceeded to tell me, "well I cant give you any money without your Id". Im like...okay here you go (again nice). There are no slips handy, you have to ask, which she coukd have sent. Then she says, "I filled out ALL the info for you, you need to sign it" It was a way of telling me, I did your work. I would have done it all, had she sent it and just told me. Then finally after getting my money, she says, "btw I asked my manager and the machine is NOT down. At this point, I am appalled at her insistence on calling me a liar. I look at her, and say, "ma'am the guy is next to me...do you see the officer? Do you want to ask HIM?" Then she just shrugs and says, "well just so you know, there are 7-11's everywhere that can give you money at no charge." At this point, I am livid. I tell her how rude she is and obviously she has an issue with doing her job! I wish I had known the machine was down, and I was going to encounter such extremely rude customer service, I would have driven out of my way to any ATM, because at least machines are never rude. #worstcustomerservice #worstbankservice
  By Monica Tame, August 17, 2017
• ★ ★ ★ ★ ★
  Everyone here is so friendly and professional. This Credit Union does more online loans then most credit unions in the city. Great rates also!
  By Super Dave, June 08, 2017
• ★ ★ ★ ★ ★
  Excellant Customer Service provided by RBFCU, online, phone, and at this location. Fast and Efficient. Although I was initially hesitant to apply for re-finacing by vehicle, I could not pass up my pre-approved rate of 1.95, so once I did I was pleasantly surprised how easy it was. After completion of the application online it was only a few minutes and I got my approval. In the afternoon, i called the San Antonio number and spoke to Tamara. She answered my questions and explained the next steps and what paperwork I would need to complete the loan process. She was polite and very pleasant. The following morning, I took my paperwork and went to this location, on Lake Creek Parkway. I had a very short wait before I was greeted by Kim, and was invited into a private office. I signed up for an account with RBFCU, and took it to the teller. Bam! I was a member. I returned to the office and Kim, and answered the questions, and provided the required items (paperwork ie driver license, registration, insurance, etc.) that were needed for the loan. She very skillfully input what she needed to into the computer. Then she placed the required paperwork into a scanner, and explained that a loan officer would be coming onto a screen, which I was sitting next to, and would complete the loan process. Video Conference actually started before Kim left she spoke to the individual on screen briefly, the items were scanned in, and she explained what I would need to do, and then held her hand out, which I shook, as she welcomed as a new member. I turned toward the screen for the Video Conference with Emberley, the loan officer. After a few questions, she asked me to place required paperwork into an envelope and put it through a slot on top of the desk. I was done in less than a half hour. Very Efficient !!! Everyone of the individuals I dealt with, Tamara, Kim, (the teller), and Emberley, were very polite, professional, but in a friendly way. I appreciate the service they all provided, and also that they listened well when needed without interrupting. Very efficient professional group of individuals I worked with. Thanks and my Best Regards to All !!! Mike (Loyd M Vauthier) ( my apology for any misspelled names ;-) )
  By Mike Vauthier, May 04, 2017
• ★ ★ ★ ★ ★
  I left my old gov. Employees C.U. Of 20 years and moved over here after the warm reception of the staff. Travis is awesome! He's been there a long time and has helped me on more than 2-3 loans and banking transactions. This staff cares about their customers and that's what separates them from other credit unions and banks.
  By h sause, April 11, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible credit union full of thieves.
  By Mustafa Faris, November 18, 2016

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