Austin Telco Federal Credit Union in 7501 East Highway 290

Customer Reviews about Austin Telco Federal Credit Union:

• ★ ☆ ☆ ☆ ☆
  Customer service here is so bad , the lady in the drive thru the same one , older woman with sandy blonde hair never smiles , doesn't even say hi. I don't think she likes her job very much. I wonder what her supervisors think of her dry personality and customer service skills .
  By Kitzie Aguilar, April 21, 2017
• ★ ☆ ☆ ☆ ☆
  Terrible service from a supervisor. Where do I begin, I was setting up a direct deposit for my job and apparently the account I was trying to get it deposited in was closed. I had been speaking with multiple reps in regards to why my deposit hadn't posted yet and no one with Austin Telco could let me know why. I had to find out from my payroll office that the reason it wasn't going through was because that account was closed. SO after I had realized this was the issue I tried to deposit a check to reopen my account and they informed me that they would hold the check for 9 days and then the account would be opened. This was on Friday and the teller informed me that if I cashed the check and came back that I could deposit the money and immediately open my account. I told her that I couldn't come back that day but SHE TOLD ME that I could come back the following day and they would open that account up for me. So I went back on Saturday but the lobby was closed and the lady at the drive through window told me that they cant open accounts through the drive through and for me to come back on Monday. I expressed my agitation and told the lady that the teller who gave me the wrong information WASTED my time and should have known that this could not have been handled today. I told her that I knew she wasn't the one who told me that info but that my time had been wasted all the same. I informed her that because of all the issues and miss information I had been given by that particulate branch location that I was considering closing my account. I asked her who the supervisor was and she told me that she was the branch Manager and her name was TONY and that she would be MORE THAN HAPPY TO ASSIST ME WITH CLOSING MY ACCOUNT and that she could do it right now!!!!! Appalling customer service!!!!! I cant see my self banking with them if they allow their branch managers to act and talk this way to their members!!!! The location is the one off of 290 and I would not go there if you want good service and knowledgeable people handling your money. You will get neither of these things at the 290 Austin Telco branch!!!!!
  By Christy Wright, December 08, 2016

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About Austin Telco Federal Credit Union in Austin